Free Shipping Over ₹1000 in Delhi
REFUND POLICY
A Legal Disclaimer
1. Return Eligibility
Products can be returned within 7 days of delivery if:
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The product is defective
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The wrong item was delivered
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The product is damaged in transit
2. Non-Returnable Items
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Used or installed products
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Electrical items damaged due to improper installation
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Items without original packaging
3. Refund Process
Once the returned item is inspected and approved, refunds will be processed within 5–7 business days.
4. Replacement
Customers may request a replacement instead of a refund, subject to stock availability.
5. Installation Advisory
We recommend professional installation for all lighting and electrical components. Warranty may be void if damage is caused by incorrect installation.
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.